At Hulloi, we stand behind the quality, performance, and reliability of our products. This Warranty Policy explains what is covered, how long coverage lasts, and how customers can request warranty support.

Warranty Coverage

Hulloi products come with a 3-Year Limited Warranty from the date of purchase.

This warranty applies to eligible products purchased directly from our website or an authorized sales channel. The warranty covers defects in materials or workmanship under normal residential use.

What Is Covered

Our limited warranty may cover:

  • Manufacturing defects.
  • Defective materials or workmanship.
  • Product failure under normal intended use.
  • Replacement parts or product replacement, depending on the issue.
  • Warranty support approved after inspection or review by our customer support team.

What Is Not Covered

This warranty does not cover damage caused by:

  • Misuse, abuse, neglect, or improper handling.
  • Accidents, drops, impacts, or physical damage.
  • Unauthorized repairs, modifications, or alterations.
  • Normal wear and tear from regular use.
  • Improper storage, maintenance, or operation.
  • Use of the product for purposes not intended by Hulloi.
  • Damage caused by weather exposure, water damage, fire, or external conditions.
  • Consumable parts or accessories unless they arrive damaged or defective.

Proof of Purchase

To request warranty service, customers may be required to provide:

  • Order number.
  • Name and contact information.
  • Proof of purchase.
  • Photos or videos showing the issue.
  • A description of the problem.

Warranty claims cannot be processed without valid order or purchase information.

Warranty Claim Process

To start a warranty claim, please contact our support team at support@hulloi.com.

Our team may ask for photos, videos, or additional details to verify the issue. After review, we may offer one of the following solutions:

  • Troubleshooting assistance.
  • Replacement parts.
  • Product replacement.
  • Refund or another suitable resolution, depending on the situation.

Shipping for Warranty Claims

If a return is required for inspection, our support team will provide instructions.

In some cases, a free return shipping label may be provided after the claim is reviewed and approved. Customers should not send any product back without first contacting our support team.

Warranty Limitations

This warranty is limited to the original purchaser and is not transferable.

Hulloi reserves the right to determine whether a product qualifies for warranty service. Warranty coverage is limited to repair, replacement, or another approved solution at our discretion.

This warranty does not cover indirect, incidental, or consequential damages.

Returns vs Warranty

Returns are handled under our Return & Refund Policy.

Warranty claims are for eligible product defects or performance issues that occur after purchase during the warranty coverage period.

Contact Us

For warranty questions or to start a claim, please contact us:

Email: support@hulloi.com
Phone: +1 (707) 469-5770
Address: 13375 Hanford Armona Rd, Hanford, CA 93230