At Hulloi, your satisfaction is important to us. If your order arrives damaged, defective, or does not meet your expectations, our return process is designed to be simple, clear, and hassle-free.
Return Window
You may request a return within 90 days from the date your order is delivered.
Return requests made after 90 days from the delivery date may not be accepted.
Returns Accepted
Hulloi accepts returns for both defective and non-defective products.
We also accept exchanges for eligible products within the return window.
How to Return an Item
Returns are processed by mail only.
To start a return or exchange, please contact our support team at support@hulloi.com. Our team will review your request and guide you through the return process.
Please do not send your item back before contacting us and receiving return instructions.
Product Condition
To qualify for a return, products must be new, unused, undamaged, and returned in their original condition.
Items should be returned with all included accessories, manuals, parts, and original packaging where applicable.
We cannot accept returns for used products, damaged items caused by misuse, or items not returned in their original condition.
Return Label
Every approved return includes a free prepaid return shipping label.
The return label may be included in your package or emailed to you after your return request is reviewed and approved.
Return Shipping Cost
Return shipping is free for approved returns.
Customers are not charged return shipping fees for eligible returns.
No Restocking Fees
Hulloi does not charge restocking fees for approved returns.
Refund Processing Time
Once your returned item is received and inspected, approved refunds will be processed within 7 business days.
Refunds are issued back to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We accept exchanges for eligible products within the 90-day return window.
If you would like to exchange an item, please contact us at support@hulloi.com so our support team can assist you with the exchange process.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible at support@hulloi.com.
Please include your order number, a description of the issue, and clear photos if available. Our team will review the issue and provide the next steps for a return, replacement, exchange, or refund.
Non-Returnable Items
We may not accept returns for:
- Items returned after the 90-day return window.
- Items that have been used, damaged, altered, or modified.
- Items missing original parts, accessories, or packaging.
- Items damaged due to misuse, improper handling, or unauthorized repair.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@hulloi.com.
If the order has already been processed or shipped, it may need to be handled as a return after delivery.
Contact Us
For return requests, refund questions, exchanges, or product support, please contact us:
Email: support@hulloi.com
Phone: +1 (707) 469-5770
Address: 13375 Hanford Armona Rd, Hanford, CA 93230, United States
